Werkstudent Customer Success (x/f/m)
Core
Coordinate internal tasks, manage customer inquiries via phone and email, and support small to medium-sized medical practices in using digital health solutions.
Role type
Student Customer Success Associate
Builds
Customer success operations for a SaaS platform serving medical practices
Domain
Healthcare technology / SaaS
Deliverable
client delivery
Required skills
CRM ticket handling, proactive communication, administrative process management, process analysis, documentation
Preferred skills
Prior customer support or sales experience, SaaS industry background, healthcare domain knowledge
Technologies
Salesforce
Responsibilities
Distribute incoming inquiries to the team, handle customer requests via phone and email, support administrative processes, contribute to internal process optimization projects
Seniority
Student (part-time)
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