VP, Global Business Operations & Strategy, CP & ESG Audit & Assurance
Core
Lead the global TeamMate Customer Lifecycle from implementation through renewal for ~3,000 customers, maximizing engagement and improving retention while supporting strategy, Go-to-Market, and Business Intelligence.
Role type
VP, Global Business Operations & Strategy (Enterprise Software/B2B SaaS)
Builds
Customer lifecycle processes, implementation/training programs, omnichannel support, customer success initiatives, and strategic business cases.
Domain
Enterprise Software / B2B SaaS / Financial Services
Required skills
Enterprise software operating leadership, B2B SaaS experience, geographically distributed team leadership, commercial and analytical judgement, customer economics and retention expertise, recurring revenue management, services delivery leadership, strategic project leadership, process automation, business case development, market-sizing, cross-functional influence.
Preferred skills
None stated.
Technologies
ERP, CRM, VSP, BI tools.
Responsibilities
Manage global Professional Services, Customer Success, Customer Service, Sales Support, and Retention functions; lead ~90 professionals and external partners; define and execute implementation/training; manage renewals and identify upsell opportunities; design omnichannel support; establish customer success relationships; define packaging and pricing; lead transactional data analysis and reporting; support strategic decision-making and budget preparation.
Seniority
VP, strategic leadership & large-scale operations
