Sales Business Retention Representative
Core
Proactively manage assigned customer relationships to drive renewal, retention, and growth by identifying solutions that increase satisfaction and value.
Role type
Senior Sales Business Retention Representative
Builds
Customer retention programs and commercial development initiatives
Domain
Professional Services / Legal & Accounting (Wolters Kluwer)
Required skills
Strategic account management, churn prevention, up-selling and cross-selling, complex problem solving, data analysis, relationship building
Preferred skills
Consultative selling, proactive communication, agile methodology
Technologies
CRM systems, data analytics tools
Responsibilities
Monitor contract deadlines and manage renewals; reduce churn through targeted prevention and recovery strategies; build long-term relationships with key clients; provide in-depth product and service support; analyze customer feedback to improve experiences; identify up-selling and cross-selling opportunities.
Seniority
Mid-Senior, hands-on IC