Renewal Specialist | Italian Market (Milan)
Hybrid · Italy
Core
Drive customer retention and ensure operational efficiency for legal accounts by managing the end-to-end renewal process and preventing churn.
Role type
Entry-level Renewals Specialist (Customer Success track)
Builds
Recurring revenue for a legal AI platform
Domain
Legal technology / SaaS
Required skills
CRM management, data analysis, proactive outreach, portfolio management, KPI tracking, bilingual communication (Italian/English)
Preferred skills
HubSpot familiarity, legal industry interest
Responsibilities
Track upcoming renewal dates and prepare paperwork, monitor customer usage scores to flag at-risk accounts, support CSMs with administrative tasks and data hygiene, resolve usage drop-offs or escalate issues, report on renewal KPIs
Seniority
Junior, entry-level IC
