Director, Commerce & Channel Operations
Core
Leads strategy, governance, and operational execution of a healthcare education commerce ecosystem spanning direct-to-consumer, institutional, retail, and reseller channels.
Role type
Director, Commerce & Channel Operations
Builds
Direct-to-consumer ecommerce (Shop.lww.com), institutional microsites, and partnerships with major resellers (Amazon, Barnes & Noble, Follett, etc.)
Domain
Healthcare Education / Digital Commerce / Distribution
Required skills
Channel strategy, marketplace management, partner ecosystem governance, commercial terms negotiation, accounts receivable risk management, revenue forecasting, cross-functional leadership
Preferred skills
Amazon/eCommerce platform experience, digital distribution models, AI search readiness, anti-piracy enforcement
Technologies
Firebrand Product Information Management, Shop.lww.com, Amazon, SEO/AEO tools
Responsibilities
Manage product information governance and catalog quality; develop and execute channel growth strategies; oversee partner management and commercial terms; lead anti-piracy efforts; own digital commerce roadmap and performance; drive commercial analytics and executive reporting; lead a team supporting channel operations.
Seniority
Director, strategic leadership & team management