Manager, Customer Success - Service of Process - Hybrid in Dallas, TX
Core
Strategic Customer Success Manager leading AI-powered extraction solution adoption and value realization for enterprise clients.
Role type
Senior IC Customer Success Manager (AI Solutions)
Builds
AI-powered extraction solutions and customer success outcomes
Domain
Legal & Regulatory Technology (Service of Process)
Deliverable
production ML models
Required skills
Customer relationship management, AI solution adoption strategy, team leadership, process improvement, project management, stakeholder alignment, business acumen, consultative selling, risk mitigation, workflow design
Preferred skills
Professional services experience, managed services background, new product launch leadership, team building
Technologies
AI-powered extraction tools
Responsibilities
Lead AI Solutions Consultant and manage customer onboarding/implementation, drive adoption of AI extraction solutions, monitor customer health and KPIs, act as voice of customer to Product/Sales teams, establish success criteria and business outcomes, manage quote-to-order lifecycle activities.
Seniority
Manager, hands-on IC with team leadership
