Customer Service Coordinator
Core
Manage and resolve complex operational and administrative challenges while improving customer service processes at a strategic level.
Role type
Senior Customer Service Coordinator (Strategy & Operations)
Builds
Customer service strategies and large-scale process improvement projects
Domain
Customer Service / Operations
Deliverable
product features
Required skills
Strategic planning, complex issue resolution, project management, team leadership, training program development, performance metrics analysis, quality assurance, regulatory compliance
Preferred skills
Subject matter expertise in operational processes
Responsibilities
Resolve high-impact customer issues, develop and implement customer service strategies, lead large-scale process improvement projects, provide expert guidance to junior associates, create and deliver training programs, monitor performance metrics, collaborate with cross-functional teams, ensure regulatory compliance, implement quality assurance standards
Seniority
Senior, hands-on IC with strategic oversight