Operations Lead
Core
Lead operational portfolios (including Fraud queues and Servicing ecosystems) to deliver consistent customer outcomes, ensure regulatory commitments, and optimize efficiencies.
Role type
Senior Operations Lead
Builds
Servicing operations, Fraud queues, and broader Servicing ecosystems
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operational leadership, ambiguity navigation, resource governance, analytical problem-solving, stakeholder influence, strategic communication
Preferred skills
Customer Service Operations, BPO partner management, Lean Six Sigma, Agile environments
Technologies
None explicitly stated
Responsibilities
Take full end-to-end accountability for key operational portfolios; Adapt fluidly to shifting business priorities; Serve as Plan Manager for Business Continuity Plans; Contribute to management of Servicing OpEx through budgetary oversight; Partner with Workforce Management to anticipate volume demands; Partner with internal teams and third-party suppliers to champion agent performance; Leverage communication skills to influence stakeholders; Partner with leadership to design forward-looking operational planning
Seniority
Senior, hands-on IC
