Customer Success Associate
Core
Manage day-to-day relationships with customers (Corporations, Law Firms, Small Businesses) to provide legal and compliance services and drive order fulfillment.
Role type
Customer Success Associate (B2B)
Builds
Legal and compliance solutions for corporate clients
Domain
Legal services / Corporate compliance
Deliverable
client delivery
Required skills
B2B client service, consultative service, order process management, project management, cross-selling, Salesforce proficiency, Microsoft Office Suite
Preferred skills
Industry experience (banking, insurance, hospitality, retail, legal), add-on sales revenue generation, analytical problem-solving
Responsibilities
Deliver prompt professional service via verbal and written communications; determine customer goals and compliance challenges; manage full-life cycle of order process; project manage high volumes of requests; manage customer escalations; develop positive working relationships with customers and partners
Seniority
Entry-level to Junior
