Customer Success Manager, Enterprise, EMEA
Core
Own value realization for enterprise legal and professional services clients by guiding them in integrating AI into daily workflows and transforming legal practices.
Role type
Enterprise Customer Success Manager (B2B SaaS)
Builds
Enterprise AI platform for legal and professional services
Domain
LegalTech / AI / Professional Services
Deliverable
production ML models | product features
Required skills
Customer onboarding, training & enablement, stakeholder mapping, executive relationship management, adoption metrics tracking, revenue expansion & renewal, cross-functional collaboration
Preferred skills
Strategic planning, revenue-based prioritization, project management, proactive self-management
Technologies
Harvey AI platform
Responsibilities
Integrate Harvey into customer workflows and guide administrators on best practices; Champion Harvey to end users and position it as essential to strategic legal work; Navigate complex organizations to foster champions and engage executive buyers; Align with customers on adoption rates and measurable value; Collaborate with Account Executives to maintain renewal readiness and drive expansions; Represent customer needs internally to improve the Harvey platform
Seniority
Mid-level, hands-on IC