Enterprise Customer Success Manager (Asset Management)
Core
Guide enterprise clients and law firms in adopting Harvey's agentic AI platform, acting as a trusted advisor to integrate the technology into their business workflows and ensure maximum value realization.
Role type
Enterprise Customer Success Manager (Asset Management/Legal)
Builds
Enterprise adoption of AI-driven legal and professional services platform
Domain
Asset Management, Banking, Financial Services, Legal (Big Law), Management Consulting
Deliverable
production ML models | product features
Required skills
Asset management, banking, financial services, legal (big law), or top-tier management consulting experience; large-scale technology project management; strategic implementation; training and enablement; client relationship management; success metrics management; advocacy and engagement; customer health monitoring; feedback loop management
Preferred skills
Excellent communication; strategic planning; stakeholder influence; results-driven prioritization; collaborative team mentality
Technologies
Harvey AI platform, LLMs
Responsibilities
Lead integration of Harvey into client workflows; evangelize LLM capabilities to end users; serve as primary consultative contact for clients; manage adoption rates and utilization metrics to drive ROI; encourage user engagement and advocacy; monitor customer health for renewal and expansion; relay client insights to internal product teams
Seniority
Mid-Senior, hands-on IC