Engagement Associate, San Francisco
Core
Support post-sale customer experience, adoption, and long-term value realization for strategic and enterprise legal accounts using AI-native workflows.
Role type
Engagement Associate (Customer Success/Adoption)
Builds
Adoption playbooks, change-management programs, and client success roadmaps for top law firms and corporations.
Domain
Legal Tech / B2B SaaS
Deliverable
product features
Required skills
Project management, stakeholder mapping, change management, data tracking, cross-functional coordination, client communication, domain adaptability
Preferred skills
Management consulting background, legal industry experience, B2B SaaS customer success, exposure to enterprise adoption, AI tool usage
Technologies
Legora AI platform, internal success tools
Responsibilities
Execute client adoption playbooks from rollout to firm-wide scaling, prepare success plans and training resources, coordinate with cross-functional teams (GTM, Product, Engineering), track account health and usage metrics, channel customer feedback to product teams, support commercial handoffs and expansion signals.
Seniority
Junior/Mid-level, fast-track growth toward account ownership