Associate Director, Commercial Operations
Core
Lead commercial analytics enablement and customer centricity by managing CRM systems, BI dashboards, and AI tooling standards to drive sales execution and insights.
Role type
Senior IC Associate Director, Commercial Operations & Analytics
Builds
G360 (Veeva CRM) adoption, Tableau dashboards on ICF platform, standardized AI insights tools
Domain
Pharmaceutical/Biotech Commercial Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
CRM (Veeva/Salesforce), BI platforms (Tableau), modern data platforms (Databricks/ICF), AI/GenAI concepts, team leadership, cross-functional change management, sales business planning, incentive compensation design
Preferred skills
advanced degree, experience in pharmaceutical/biotech industry
Technologies
Veeva CRM (G360, Align), Tableau, Databricks, ICF, Unity Catalog
Responsibilities
Lead and develop a team of three specialists; own the affiliate customer-centricity roadmap; lead the Incentive Compensation Plan; champion G360 adoption and data quality; support product launch initiatives via sales force analysis; establish governance for AI tooling; enhance sales business planning; partner on data product expansion; communicate insights to senior management; measure and report on adoption and engagement outcomes.
Seniority
Senior, hands-on IC with team leadership