IT Support Engineering Specialist
Core
Provides end-to-end daily IT support, troubleshooting, and preventative maintenance for technology infrastructure across multiple campuses.
Role type
IT Support Engineering Specialist
Builds
Maintains site operations and supports technology needs for business-led teams.
Domain
Information Technology / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Tier 2 and tier 3 troubleshooting, hardware and software support, network configuration, account setup, ticketing system management, O365 and collaboration tools support
Preferred skills
Computer Science degree, 5+ years in technical support, Windows and Mac OS environments, IT infrastructure knowledge, GMP experience
Technologies
O365, OneDrive, Teams, Yammer, SharePoint, Co-Pilot, Zoom, Windows, Mac OS
Responsibilities
Perform standard technology engineering activities, provide preventative maintenance, handle incoming call support, research and diagnose system issues, escalate unresolved issues, track and manage open issues, provide customer feedback, participate in project teams
Seniority
Mid-level, hands-on IC
