IT Support Engineer
Core
Own frontline IT support and endpoint operations for a distributed engineering team, ensuring secure, low-friction access to hardware, software, and collaboration tools.
Role type
Individual contributor IT Support Engineer
Builds
Reliable internal IT systems, identity workflows, and endpoint management processes
Domain
Technology / IT Operations / Identity & Access Management
Deliverable
infrastructure
Required skills
IT support triage and troubleshooting, identity provider administration (Okta), mobile device management (Workspace ONE), Google Workspace administration, laptop lifecycle management, documentation and runbook creation, stakeholder communication
Preferred skills
Security compliance (SOC 2, ISO 27001), device security posture concepts (EDR, encryption), scripting/automation (Bash, Python)
Technologies
Okta, Workspace ONE, Google Workspace, Slack
Responsibilities
Triage and resolve hardware, software, access, and network issues; administer identity workflows and SSO configurations; manage endpoint fleet provisioning, patching, and inventory; oversee laptop procurement, repair, and disposal; build self-serve workflows and documentation; partner with Security on access reviews and incident response
Seniority
Mid-level, hands-on IC
