Manager Client Technology
Core
Senior operations leader responsible for a team of up to 35 engineers supporting 100+ clients on a rotating shift pattern, ensuring efficient execution of activities for mission-critical systems.
Role type
Senior IC operations manager (shift leadership)
Builds
Operational stability and incident resolution for client mission-critical systems
Domain
IT Operations / Site Reliability Engineering
Required skills
Incident management, resource allocation, shift handover coordination, performance feedback, process improvement, change approval, quality control, team supervision, KPI tracking
Preferred skills
None stated
Technologies
None stated
Responsibilities
Major incident detection and fast remediation, addressing client requests and problems timely, managing shift handovers, allocating resources across teams, implementing operational process improvements, providing performance feedback, approving changes and validating quality, supervising attendance, assisting with client communication and escalations, driving results through KPIs
Seniority
Senior, hands-on IC
