Systems Support Engineer
Core
Associate System Engineer providing Level 1 analysis, troubleshooting, and resolution for application and infrastructure incidents in a 24×7 operational environment.
Role type
Associate System Engineer (L1 Support)
Builds
Consistent service delivery and premium client experience for application and infrastructure services
Domain
IT Operations / Application Support
Required skills
Windows Server, .NET application support, IIS, SQL (queries, jobs, blocking scenarios), ITSM platforms (ServiceNow), Azure Monitoring, networking basics, Power BI, Excel
Preferred skills
ITIL V3.0 Foundation certification, healthcare application exposure, Azure cloud environments
Technologies
Windows Server, .NET, IIS, ServiceNow, Azure, Power BI, SQL
Responsibilities
Handle Level 1 analysis and resolution of application and infrastructure incidents; Collect application logs and escalate cases to Development; Conduct recording reviews to assess user experience; Author and maintain technical and operational procedure documentation; Track open issues and coordinate responses with clients; Present data using Power BI and Excel pivot tables
Seniority
Associate, hands-on IC