.NET Application Support Lead
Core
Lead application support and maintenance for custom, COTS, and SaaS applications, resolving high-priority incidents and coordinating with vendors.
Role type
Senior IC application support lead
Builds
Stable, high-availability enterprise application services
Domain
Enterprise IT operations and application maintenance
Required skills
.NET, SQL, ASP.NET, incident management, problem management, root cause analysis, release management, CMDB management, vendor coordination
Preferred skills
Angular, Service Transition, onsite-offshore delivery models
Technologies
ASP.NET, Angular, SQL, JIRA, ServiceNow, CMDB
Responsibilities
Lead resolution of high-priority incidents and enhancements, coordinate with third-party vendors for COTS/SaaS issues, prepare customer reports and prioritize backlog, support release management and deployments, maintain asset database and CMDB, prepare application knowledge documentation
Seniority
Senior, hands-on IC
