Support Analyst (w/m/d)
Core
Provide technical support and troubleshoot issues for customers in the energy and water utility sectors.
Role type
Support Analyst
Builds
Customer support solutions and knowledge base updates
Domain
Energy and water utilities / IT support
Deliverable
dashboards & analysis
Required skills
Windows, Microsoft Office, Jira, ticket management, knowledge base maintenance, system analysis, structured error analysis
Preferred skills
Analytical thinking, customer orientation, teamwork
Technologies
Jira, Windows, Microsoft Office
Responsibilities
Research, initial resolution, and follow-up of incidents; Process incoming tickets using the knowledge base; Prioritize and escalate issues to Second Level Support; Maintain and expand the knowledge base; Provide solutions and updates; Analyze service requests via customer system connections; Communicate with customers and perform structured error analysis (via careerplan.io/jobs/R0046824-support-analyst-wmd-at-harriscomputer)