IT Support Specialist
Core
Provide technical support and troubleshooting to distributors across the United States via phone, email, and chat.
Role type
IT Support Specialist (Help Desk)
Builds
Support services for distributor network
Domain
IT Support / Distributor Services
Deliverable
client delivery
Required skills
troubleshooting technical issues, ticketing systems, chat queues, customer service, prioritizing tasks, learning new technologies
Preferred skills
help desk experience, A+ certification, Network+ certification, Security+ certification
Responsibilities
Respond to distributor calls and emails, troubleshoot technical issues, escalate complex issues, use Freshservice to track and resolve issues, maintain accurate records, identify recurring issue trends, assist with chat queues
Sourced via devitjobs · Listed on CareerPlan, which tracks 988,000+ jobs from 20+ sources.
