Customer Success Manager
Core
Drive client satisfaction, retention, and revenue growth for a healthcare client portfolio by acting as a trusted advisor and strategic business partner.
Role type
Senior Customer Success Manager (Healthcare)
Builds
Long-term client partnerships and expanded revenue within existing accounts
Domain
Healthcare operations and revenue cycle management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Healthcare operations knowledge, client relationship management, account growth strategy, contract negotiation, data analysis, process creation, independent remote work
Preferred skills
Experience with AI tools (Claude, Copilot), sales cycle management, NPS program ownership
Technologies
Excel, PowerPoint, Word, Outlook, Dynamics, AI tools (Claude, Copilot)
Responsibilities
Manage client satisfaction and retention; execute account growth targets and sales cycles; handle account operations, finance, and collections; lead NPS programs; conduct on-site client visits and trade shows.
Seniority
Mid-Senior, hands-on IC
