Help Desk Support Technician
Core
Initial point of contact for troubleshooting IT user support issues, processing support tickets, and routing to appropriate groups.
Role type
Help Desk Support Technician
Builds
Support for desktops, tablets, printers, mobile devices, Office 365, and audio-visual equipment.
Domain
IT Support / Desktop & Mobile Infrastructure
Deliverable
client delivery
Required skills
Windows support, Mobile device support, Printing device support, Office 365 application support, Microsoft Endpoint Manager (Intune) configuration, Network basics (cabling, IP addressing), Ticket-based system usage, Remote support, Technical documentation creation
Preferred skills
Spanish language proficiency
Responsibilities
Troubleshoot all IT user support issues, Process support tickets with priority-based responses, Route tickets to appropriate groups, Support desktop computers, tablets, printers, and mobile devices, Provide Office 365 application support, Support audio-visual equipment in meeting rooms, Create and update basic technical documentation and knowledge articles, Respond to and diagnose problems including recognition, research, isolation, and resolution, Setup new users across various applications, Configure deployments using Microsoft Endpoint Manager, Assist with high priority calls during on-call rotation