Bilingual IT Support Analyst - Tier 1
Core
Providing first-line technical support and remote troubleshooting for hardware, software, and network issues across 300+ locations in Canada.
Role type
Tier 1 IT Support Analyst
Builds
Remote hardware/software provisioning and issue resolution for end users
Domain
IT Operations / End User Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows/iOS/Android OS support, Microsoft 365/Azure AD/Exchange/Endpoint Manager, Active Directory, Antivirus management, Mobile device support
Preferred skills
French and English bilingualism
Technologies
Windows, iOS, Android, Microsoft Outlook, Office Suite, RDP, Active Directory, Microsoft 365, Azure Active Directory, Exchange Online, Endpoint Manager, Antivirus systems
Responsibilities
Remote provisioning of hardware and software, remote troubleshooting and isolation of hardware/software/network issues, resolution of reported issues, supporting incident management procedures
Seniority
Entry-level to Mid-level, hands-on IC
