Customer Success Manager
Core
Drive customer value, adoption, retention, and growth for mining software solutions by managing strategic relationships with leading mining organizations.
Role type
Senior Customer Success Manager (Mining Software)
Builds
Industry-leading software, AI, machine vision, and automation technologies for the mining value chain
Domain
Mining industry + Software/AI/automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic relationship management, commercial acumen, stakeholder influence, mining domain expertise, product knowledge, team mentorship
Preferred skills
Knowledge of Micromine products or comparable mining technology solutions
Responsibilities
Own strategic relationships with leading mining companies, influence customer outcomes across global technology solutions, drive greater value realisation across a diverse customer portfolio, influence product direction through customer insights, collaborate with global teams to deliver exceptional customer experiences, mentor Customer Success Specialists
Seniority
Senior, hands-on IC with leadership exposure