Strategy & Consulting | Telecomunications & Media Business & Technology Transformation Consultant - Telecomms & Media
Core
Lead workstreams in large-scale transformation programs for global telecommunications operators, redesigning customer operations, sales, and service processes while driving platform implementations.
Role type
Senior Strategy & Consulting Consultant (Telecom)
Builds
Business solutions and platform implementations for telecom operators
Domain
Telecommunications & Media
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Telecom domain expertise (BSS/OSS, order management), Enterprise platform implementation (Salesforce, SAP), Functional design, Process flow design, Requirements gathering, Testing and adoption, Gen AI use cases
Preferred skills
Salesforce certifications, Agile delivery (BA, PO, Scrum Master), Gen AI in customer operations
Technologies
Salesforce, SAP, Gen AI
Responsibilities
Lead workstreams from diagnosis to deployment, Translate business needs into functional designs and process flows, Redesign B2C and B2B telecom operations, Drive functional side of platform implementations, Build trusted relationships with client stakeholders, Contribute to Gen AI use cases
Seniority
Senior, hands-on IC
