ServiceNow Business Process Consultant
Core
Collaborate with clients to design, optimize, and implement business processes leveraging the ServiceNow platform.
Role type
Business Process Consultant (ServiceNow)
Builds
ServiceNow solutions for clients in the cloud continuum
Domain
IT Service Management and Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform expertise, solution architecture, requirements gathering, gap analysis, process documentation, test script development, workshop facilitation
Preferred skills
ServiceNow Certified System Administration, module-specific certifications
Technologies
ServiceNow (ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management, Platform/Integration, Portal/UI, GRC)
Responsibilities
Lead best practices across multiple ServiceNow modules, conduct gap analysis, design and build solutions, execute test scripts, facilitate workshops, create training guides, support existing solutions
Seniority
Mid-Senior, hands-on IC
