Consultant technique confirmé Servicenow H/F
Core
Implementing and configuring ServiceNow platform solutions (ESM, ITSM, ITOM, CSM, HR) for clients to meet their operational needs.
Role type
Senior ServiceNow Platform Developer / ITSM Consultant
Builds
Configured ServiceNow instances and custom applications for enterprise clients
Domain
IT Service Management / Enterprise Service Management / Cloud Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform configuration, JavaScript programming, workflow design, UI component development, REST API scripting, ITIL/ITSM best practices, business process analysis, complex technical problem solving, reporting and performance monitoring
Preferred skills
Client advisory and guidance, technical decision making, process modeling
Technologies
ServiceNow, JavaScript, REST APIs, UI Scripts, ACLs
Responsibilities
Plan, execute, monitor, and complete technical acts for ServiceNow configuration and implementation; Develop and maintain reports to ensure platform performance alignment; Coordinate and resolve complex technical issues regarding data and transformation; Work with clients to model and guide technical solution orientation.
Seniority
Senior, hands-on IC