Onsite Service Engineer Analyst
Core
Provide onsite IT support for end users and workplace technologies, including hardware troubleshooting, device setup, and smart hands assistance for network and datacenter equipment.
Role type
Onsite Service Engineer Analyst (Workplace Engineer)
Builds
IT support services for enterprise clients
Domain
IT Operations / Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, PC/laptop/mobile device support, Peripheral setup, Video conferencing systems support, Printer/phone/projector support, Windows/Microsoft 365/iOS installation, Basic network device installation, Cabling and patching, Asset management, Ticket handling
Preferred skills
CompTIA A+ certification, Bachelor's or Technical Degree
Technologies
Windows, Microsoft 365, iOS, PDU, Router, Switch
Responsibilities
Support PCs, laptops, mobile devices, peripherals, and workplace equipment; Install, set up, and maintain devices and standard software; Troubleshoot basic hardware, software, and connectivity issues; Provide smart hands support for servers, network devices, and site equipment; Assist with cabling, patching, and basic rack activities; Update asset and CMDB records; Handle tickets and requests in ITSM systems
Seniority
Mid-level, hands-on IC