Customer Transformation Director – Industrial CRM & Customer Service
Core
Senior leader driving commercial growth and business transformation for industrial organizations by shaping CRM roadmaps, redesigning service operations, and building trusted advisor relationships.
Role type
Senior IC Customer Transformation Director (Industrial CRM)
Builds
CRM and customer service solutions, next-generation field service capabilities, and industrial practice offerings
Domain
Industrial / Manufacturing / Asset-intensive industries
Required skills
Leading commercial/customer transformation in industrial sectors, shaping and delivering complex CRM programmes, redesigning commercial processes (sales, CPQ, account management, aftermarket services), aligning senior business and technology stakeholders, business development and strategic client growth, intellectual curiosity about AI and IoT
Preferred skills
Experience working with Nordic industrial organisations
Technologies
Salesforce, SAP Customer Experience, Microsoft Dynamics
Responsibilities
Grow client relationships and win transformation opportunities, facilitate executive workshops to define future operating models, design CRM and customer service solutions, build next-generation field service capabilities leveraging AI and IoT, develop the Industrial practice through thought leadership and innovation
Seniority
Senior, hands-on IC
