Customer Transformation Director – Industrial CRM & Customer Service
Core
Senior leader driving commercial growth, CRM transformation, and service operations reinvention for industrial organizations in Finland.
Role type
Senior IC transformation director (industrial CRM & service)
Builds
CRM roadmaps, next-gen field service capabilities, and industrial practice offerings
Domain
Industrial manufacturing / Asset-intensive industries / Customer Experience
Required skills
Industrial transformation leadership, CRM program delivery (Salesforce/SAP/Microsoft Dynamics), commercial process redesign, C-suite stakeholder management, business development, AI/IoT strategy
Preferred skills
Experience with Nordic industrial organizations
Technologies
Salesforce, SAP Customer Experience, Microsoft Dynamics, AI, IoT
Responsibilities
Grow client relationships and win transformation opportunities, facilitate executive workshops to define operating models, design CRM and service solutions, build next-generation field service capabilities, develop the Industrial practice and win new business
Seniority
Senior, hands-on IC