Lead AI Tech Architect - Salesforce/CRM - London
Core
Advise clients on technology strategies and define end-to-end CRM architectures to optimize customer journeys and drive digital transformation.
Role type
Senior IC AI Tech Architect (CRM/Enterprise Solutions)
Builds
Business-aligned CRM strategies, architecture solutions, and business cases for CRM transformation initiatives.
Domain
Management Consulting / Enterprise CRM / Digital Transformation
Deliverable
product features
Required skills
IT architecture, CRM platforms (Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, Zoho), process reengineering, business case development, client stakeholder management, team leadership, legacy integration remediation, commerce platforms, integration platforms (MuleSoft, Dell Boomi).
Preferred skills
Experience in consumer goods, industrial goods, or retail sectors.
Technologies
Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, Zoho, MuleSoft, Dell Boomi, Data Lakes, ERP, Adobe Commerce.
Responsibilities
Define business-aligned CRM strategies across sales, service, and marketing; Evaluate and recommend CRM solutions; Analyze and reimagine end-to-end processes; Build compelling business cases for CRM transformation; Collaborate with client teams to drive organizational change; Guide junior team members and support project proposals.
Seniority
Senior, hands-on IC with team lead responsibilities
