Senior Customer Service Representative with Italian
Core
Senior point of contact managing end-to-end customer orders, complaints, and escalations for a global water and hygiene solutions provider.
Role type
Senior Customer Service Representative
Builds
Customer satisfaction and loyalty through order management and issue resolution
Domain
Industrial chemicals and hygiene solutions
Deliverable
client delivery
Required skills
Order management, complaint resolution, cross-functional coordination, sales support, team mentoring, process improvement
Preferred skills
ERP systems (SAP/JDE/AS400), Salesforce
Technologies
MS Office, SAP, JDE, AS400, Salesforce
Responsibilities
Manage customer orders end-to-end; handle inquiries regarding orders, deliveries, and complaints; own the complaint process; resolve issues with cross-functional teams; provide status updates; support sales team; manage phone interactions; monitor order status with logistics; collaborate on upselling; improve service processes; mentor junior members.
Seniority
Senior, hands-on IC with mentorship duties
