Senior Customer Service Representative with advanced french
Core
Senior Customer Service Representative providing advanced issue resolution, mentorship, and process improvement for Solenis's water and hygiene solutions.
Role type
Senior IC Customer Service Representative (Mentorship & Escalation)
Builds
Customer service operations and sales support for water treatment chemistries and hygiene products
Domain
Industrial chemicals / Water treatment / Hygiene
Deliverable
client delivery
Required skills
Advanced problem-solving, conflict resolution, process improvement, project management, continuous improvement, SAP/ERP proficiency, order/claims management, team mentorship
Preferred skills
People leadership, business acumen, specialized product expertise
Technologies
SAP, ERP systems, MS Office
Responsibilities
Resolve escalated complex customer issues, mentor junior representatives, optimize customer accounts to maximize sales potential, collaborate with sales on upselling opportunities, develop training materials for staff, provide feedback to management on process improvements
Seniority
Senior, hands-on IC with mentorship duties
