Senior Customer Service Representative with advanced french
Core
Senior Customer Service Representative providing advanced issue resolution, mentorship, and process improvement for Solenis's water and hygiene solutions.
Role type
Senior IC Customer Service Representative (Mentorship & Escalation)
Builds
Customer support, order processing, and account management for water treatment chemistries and hygiene products
Domain
Industrial chemicals / Water treatment / Hygiene solutions
Deliverable
client delivery
Required skills
Advanced problem-solving, Fluent in French and English, Leadership/Mentorship, Conflict resolution, Process improvement, Project management, SAP/ERP knowledge
Preferred skills
Continuous Improvement proficiency, Project Management, Team coordination
Technologies
SAP, ERP systems, MS Office
Responsibilities
Handle escalated issues and resolve complex customer problems; Mentor and train junior representatives; Collaborate with sales to identify upselling opportunities; Manage order processing and account monitoring; Develop training materials and conduct sessions; Provide feedback to management on process improvements.
Seniority
Senior, hands-on IC with mentorship responsibilities