Commercial Operations Effectiveness Manager
Core
Design, deploy, and govern commercial processes and capability programs to drive revenue, margin, and productivity for field teams across the go-to-market lifecycle.
Role type
Commercial Operations Effectiveness Manager
Builds
Commercial processes, training programs, sales enablement, and operational governance for field teams
Domain
B2B field service and sales operations
Deliverable
product features
Required skills
Commercial process design, sales enablement, instructional design, stakeholder management, data analysis, change management, CRM/BI tool proficiency, program governance
Preferred skills
Technical training experience, B2B field-service background, multi-market program delivery
Technologies
CRM, CPQ, sales intelligence tools, Power BI
Responsibilities
Lead onboarding and re-skilling programs for field associates; define and improve end-to-end sales processes and playbooks; manage pipeline quality, forecasting, and win-loss analysis; partner on pricing architecture and margin management; institutionalize customer retention and expansion motions; act as business owner for CRM/CPQ tools and drive adoption; establish program PMO and governance cadences for commercial initiatives
Seniority
Mid-Senior, hands-on IC with program leadership
