Customer Service - Apprentice UK
Core
Provide high-level office-based customer service for Bioquell's customers in the UK, Ireland, and European Distributor network, supporting sales teams and managing service level agreements.
Role type
Customer Service Apprentice
Builds
Customer service experience and operational support for healthcare and life sciences clients
Domain
Healthcare, life sciences, and military environments
Deliverable
client delivery
Required skills
Excel, Word, order processing, NCR tracking, customer communication, deadline management
Responsibilities
Handle customer enquiries and ensure timely resolution, process quotes and orders for spares and consumables, log and track NCRs to meet KPI timescales, coordinate with technical support and schedulers, manage customer expectations regarding delays and paperwork.
Seniority
Apprentice, entry-level with training