Office and Client Service Coordinator
Core
Greeting walk-in customers, answering phones, directing lab inquiries, and managing sample receipt/processing and reporting for a fast-paced laboratory.
Role type
Office and Client Service Coordinator
Builds
Sample reports, invoices, and FedEx orders for clients
Domain
Life sciences laboratory operations
Deliverable
client delivery
Required skills
Data entry, customer service, office organization, administrative skills, English proficiency
Responsibilities
Greet and welcome walk-in customers, monitor and respond to customer requests, answer phones and screen incoming calls, direct lab inquiries to administrative support, receive and log samples manually, create bottle order kit requests, generate sample reports and invoices, manage open orders and workflow, identify and record nonconformities on corrective and preventive action requests, ship FedEx orders