Customer Care Advocate II - FRENCH SPEAKING
Core
Handling routine and overflow calls and inquiries from OEM and distribution customers, processing orders, claims, and credits/debits.
Role type
Customer Care Advocate
Builds
Customer service interactions and order fulfillment for industrial manufacturing clients
Domain
Industrial manufacturing (power transmission, automation, motion control)
Deliverable
client delivery
Required skills
French (conversational), order processing, claims processing, credit/debit research, CRM/ERP usage, Microsoft Office proficiency, continuous improvement mindset
Preferred skills
Manufacturing customer service experience, process improvement/Kaizen experience, Oracle/ERP experience, Microsoft Dynamics 365/CRM experience
Technologies
Oracle, OTIS, DDM, Excel, Word, PPT, O365, Microsoft Dynamics 365
Responsibilities
Respond to email and phone inquiries, process customer orders, process customer claims, complete daily reports, research and process customer credits and debits, assist in writing department SOPs, triage and process customer orders, provide customer documents, identify and act on continuous improvement opportunities, participate in daily Gemba calls, conduct root cause analysis, participate in user testing, assist in special projects and Kaizen events, train and mentor new hires
Seniority
Mid-level individual contributor