Client Services Representative
Core
Primary communication link between client and laboratory operations, facilitating sample receipt, entry, testing, reporting, and billing.
Role type
Client Services Representative
Builds
Routine testing samples and client project updates
Domain
Life sciences / Pharmaceutical testing
Deliverable
client delivery
Required skills
Communication, organization, prioritization, stakeholder management, technical interpretation
Preferred skills
Customer service in scientific/GMP/Pharma, LIMS/Case Management Software, MS Office
Responsibilities
Answer emails and phone calls, interpret technical information, manage client expectations, escalate service deviations, support sales bid process, onboard new opportunities
Seniority
Entry-level, individual contributor
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