Key Account Manager
Core
Lead and grow strategic customer relationships within the Institutional business, driving profitable growth and ensuring exceptional customer satisfaction.
Role type
Key Account Manager
Builds
Innovative Ecolab solutions and digital capabilities for institutional customers
Domain
Industrial chemicals and water treatment (Institutional business)
Deliverable
client delivery
Required skills
Strategic account management, new business acquisition, contract negotiation, financial acumen, stakeholder management, sales growth driving
Preferred skills
Managing large national/regional/multi-site accounts, experience in hospitality/food service/healthcare sectors, leadership/mentoring experience, solution-based selling, matrix organization collaboration
Technologies
Ecolab digital capabilities
Responsibilities
Develop and maintain strong relationships with key customer stakeholders; Drive new business acquisition and identify opportunities for account growth; Retain and expand existing customer business; Lead customer planning and account strategy development; Negotiate contracts, pricing agreements, and commercial terms; Promote and support innovative Ecolab solutions and digital capabilities; Ensure customer expectations and service commitments are consistently met; Manage account profitability and identify opportunities to improve financial performance; Collaborate with internal teams to execute customer initiatives and resolve issues; Mentor and support colleagues while sharing market and customer insights
