Customer Relationship Manager
Core
Coordinate service delivery and manage customer relationships for water dispensing and filtration systems across Fortune 500, hospitality, and healthcare clients.
Role type
Senior Customer Relationship Manager (Account Coordination)
Builds
Service delivery alignment, customer retention, and operational efficiency for B2B water solutions
Domain
Water technology / B2B services / Hospitality & Healthcare (via careerplan.io/jobs/7A-008-2D-179-customer-relationship-manager-at-inspired-hr)
Deliverable
dashboards & analysis
Required skills
Account coordination, SLA/KPI monitoring, escalation management, cross-functional collaboration, root cause analysis, stakeholder communication, performance reporting, issue resolution, process improvement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Monitor customer satisfaction and account health; coordinate internal teams to meet commercial commitments; manage critical escalations and drive resolution; report on service performance against SLAs; identify recurring issues and implement corrective actions
Seniority
Senior, hands-on IC