Senior Manager, Customer Success Operations
Core
Building, managing, and improving systems, data, reporting, and processes to enable the Customer Success organization to scale effectively.
Role type
Senior Manager, Customer Success Operations
Builds
Scalable Customer Success operational capabilities, reporting, and platform administration
Domain
SaaS / Customer Success Operations
Deliverable
dashboards & analysis
Required skills
Data analytics, process design, cross-functional leadership, platform administration, data governance, project management
Preferred skills
Compensation reporting, ChurnZero, Salesforce, business intelligence, SQL, advanced Excel
Technologies
ChurnZero, Salesforce, SQL, Microsoft Excel, BI tools
Responsibilities
Design and operationalize customer lifecycle processes; Own Customer Success reporting and data governance; Administer Customer Success platforms; Lead cross-functional initiatives to improve operational efficiency; Develop analytical insights for leadership decisions.
Seniority
Senior, hands-on IC with leadership influence