Enterprise Account Manager
Core
Manage and grow relationships with enterprise customers, acting as a trusted point of contact to ensure high service standards, drive retention, and achieve commercial growth.
Role type
Senior Account Manager (Enterprise)
Builds
Customer retention, account revenue, and growth opportunities
Domain
Enterprise B2B services
Deliverable
client delivery
Required skills
Account management, relationship management, commercial awareness, stakeholder engagement, account planning, revenue target achievement, CRM proficiency, cross-functional collaboration, contract negotiation, market insight gathering
Preferred skills
Managing complex high-value accounts, supporting tenders, professional commercial qualifications
Responsibilities
Manage a portfolio of enterprise customer accounts, act as primary day-to-day contact, develop account plans, identify expansion opportunities, support revenue and retention targets, prepare business reviews and proposals, coordinate internal teams, monitor account activity and risks, manage communications, maintain CRM records, support contract renewals and negotiations, gather customer feedback, contribute to process improvements
Seniority
Mid-to-Senior, hands-on IC