gestionnaire, Services aux clients (« Gestionnaire ») // Manager, Client Services
Core
Promote firm vision and capabilities to clients and prospects in a consultative manner to provide customized solutions, driving account growth through cross-selling and new business development.
Role type
Manager, Client Services / Business Development
Builds
Customized advisory solutions and new business relationships for the firm
Domain
Professional services / Business development
Deliverable
client delivery
Required skills
Business development, consultative selling, relationship management, prospecting, proposal development, client satisfaction monitoring, tax issue identification, project coordination
Preferred skills
Multi-tasking under pressure, proactive needs anticipation, operational improvement recognition
Technologies
Salesforce, Microsoft Dynamics, OneSource, Microsoft Office Suite, SharePoint, Workday, Oracle, SAP
Responsibilities
Meet with prospects and clients to evaluate engagement opportunities; Identify, research, and pursue new business; Make cold calls and maintain contact; Build and maintain key client relationships; Prepare engagement letters, MSAs, and proposals; Maintain prospect register and CRM data; Coordinate sales efforts with service delivery teams; Anticipate client issues and needs proactively
Seniority
Manager, limited supervisory responsibilities