Manager, SMB Account Management
Core
Lead a team of Install Base Account Managers to perform inside sales, technical demonstrations, and support deals for existing clients to drive upgrades and cross-sell opportunities.
Role type
Manager, SMB Account Management (Sales Team Lead)
Builds
Procore's construction management software solutions for small and medium-sized businesses
Domain
Construction Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Inside sales leadership, quota-carrying software sales, hiring and retaining sales talent, sales methodology, Salesforce, virtual presentations, deal strategy, performance analysis and forecasting, process improvement
Preferred skills
SaaS environment experience, management experience in sales, 100%+ quota achievement as an individual contributor
Technologies
Salesforce
Responsibilities
Lead and mentor a team of Account Managers to renew and expand the customer base through upgrades and cross-selling; Collaborate with Customer Success Management to ensure client alignment; Recruit, hire, and retain high-performing Account Managers; Provide training on products, market, and best practices; Conduct pipeline reviews and deal strategy sessions with reps; Analyze team performance and provide accurate forecasts to leadership; Identify and implement process improvements for efficiency.
Seniority
Manager, hands-on leadership
