Customer Support Representative
Core
Provide first-contact resolutions for clients using Procore's construction management platform via phone, chat, and email.
Role type
Customer Support Representative
Builds
Procore's software platform for construction clients
Domain
Construction technology / SaaS
Deliverable
client delivery
Required skills
technical troubleshooting, root cause analysis, product knowledge, KPI management, complex case resolution, documentation, data security
Preferred skills
adaptability, multitasking, critical thinking, proactive problem solving, time management
Technologies
Procore platform, integrations
Responsibilities
Manage customer inquiries across phone, chat, and email channels; troubleshoot technical issues and diagnose root causes; educate customers on product usage and integrations; partner with subject matter experts to resolve complex cases; maintain accurate documentation and data security records.
Seniority
Entry-level to Junior