Product Solutions Analyst | Housing
Core
Serve as the first line of defensive support for clients using the EliseAI platform, troubleshooting issues, documenting bugs, and ensuring seamless client experiences in housing and healthcare sectors.
Role type
Tier 1 Product Solutions Analyst (Technical Support)
Builds
Client support workflows and bug resolution processes for AI agents in property management and healthcare
Domain
PropTech / HealthTech (Housing and Healthcare)
Deliverable
client delivery
Required skills
Technical support, CRM management, issue triage, bug documentation, SQL queries, API testing tools, data analysis
Preferred skills
Low-code/no-code tools, Google Sheets/Excel, event-logging software, Tableau, API testing tools
Technologies
Zendesk, Postman, DataDog, Log Rocket, Retool, Tableau, SQL
Responsibilities
Serve as the initial point of contact for client questions and issues; Resolve common product questions and known issues using documentation and internal tools; Identify potential bugs and create clear escalation tickets with reproduction steps and business impact; Escalate complex issues to Solutions Engineers with thorough documentation; Communicate updates and resolutions to clients to ensure satisfaction; Share learnings and feedback with teammates to improve processes and product quality
Seniority
Junior to Mid-level, hands-on IC