Customer Success Manager
Core
Customer Success Manager acting as the face of XYZ Reality for clients on construction sites, helping them feel the product and drive adoption.
Role type
Senior IC Customer Success Manager (Construction)
Builds
XYZ Reality's engineering-grade augmented reality platform (The Atom) for construction projects
Domain
Construction technology / Augmented Reality
Deliverable
production ML models
Required skills
Construction delivery experience, Electrical Engineering, Civil/Structural/Architectural (CSA), Project Controls, Commissioning, Site credibility, Stakeholder management, Technology curiosity
Preferred skills
Communication with senior stakeholders, Client-focused mindset, Adaptability, Resilience
Technologies
Augmented Reality, XYZ Reality platform
Responsibilities
Own day-to-day client relationships across assigned projects, Drive on-site adoption of the XYZ platform, Bridge site and senior leadership, Identify risks to client satisfaction, Support commercial growth, Feed real-world insight back into product development
Seniority
Senior, hands-on IC