Senior Director, Nonprofit and Arts & Cultural Customer Success
Core
Lead and transform Blackbaud's Customer Success organization for nonprofit and arts/cultural institutions, driving retention, growth, and AI-enabled innovation.
Role type
Senior Director, Customer Success (Nonprofit & Arts)
Builds
Customer success strategy, AI-enabled motions (predictive health, automation), and high-performing leadership teams.
Domain
Nonprofit, Foundation, Faith-based, Arts & Cultural
Deliverable
production ML models
Required skills
Executive leadership, AI/predictive analytics, revenue operations, customer segmentation, account planning, financial acumen, organizational transformation
Preferred skills
Sector expertise, stakeholder management
Technologies
AI, predictive analytics, automation
Responsibilities
Lead Customer Success strategy, build AI-enabled motions, drive retention and revenue growth, serve as trusted advisor to executives, manage major escalations, develop leadership team, partner across business units
Seniority
Senior Director, strategic leadership
