Customer Advocacy Manager
Core
Own strategy for Blackbaud Community and Champions advocacy program to grow customer engagement and turn relationships into meaningful advocacy.
Role type
Customer Advocacy Manager
Builds
Connected customer community experiences and advocacy programs
Domain
SaaS / Non-profit technology
Deliverable
product features
Required skills
Community management, Customer advocacy, Customer marketing, Enterprise community management, Relationship building, Influencing, Agile prioritization, Data analysis
Preferred skills
Experience with user groups, Moderation, Member support, Cross-functional partnership
Technologies
Automation, AI-enabled capabilities
Responsibilities
Own strategy for Blackbaud Community and Champions program, Grow and support active customer community through campaigns and user groups, Identify and develop customers into Champions and storytellers, Partner across Marketing and Customer Success teams, Define and track measures of community health and advocacy impact