Customer Success Manager- EOS Accounts
Core
Drive adoption, retention, and revenue growth for assigned customer accounts, with a specific rotational focus on guiding clients through End-of-Service/Support (EOS) product transitions.
Role type
Senior Individual Contributor Customer Success Manager
Builds
Customer success plans, migration strategies, and retention initiatives for Blackbaud's platform
Domain
SaaS / Non-profit technology / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
EOS process expertise, contract restructuring, migration planning, cross-sell/up-sell strategy, strategic communication, KPI tracking, training coordination
Preferred skills
CRM (Salesforce) experience, CSP (Gainsight) experience, consultative technical discussions, data analytics
Technologies
Salesforce, Gainsight
Responsibilities
Lead EOS Product Transitions including contract restructuring and migration planning; Drive Platform Adoption and Retention for assigned accounts; Develop Customer Success Plans outlining critical goals; Establish proactive communication cadence with clients; Collaborate Cross-Functionally with Sales, Product, and Support teams; Monitor Key Performance Metrics and report on client achievement; Support and Training Identification to enhance product usage
Seniority
Senior, hands-on IC
