Senior System Engineer, ServiceNow ITOM
Core
Design, implement, and operate ServiceNow ITOM capabilities (Discovery, CMDB, Service Mapping) across hybrid on-prem and cloud environments.
Role type
Senior System Engineer, ServiceNow ITOM Platform
Builds
Reliable discovery architecture, high-trust configuration data, accurate service maps, and cloud integrations within ServiceNow.
Domain
IT Operations Management (ITOM), Cloud Infrastructure (AWS/Azure/GCP), Configuration Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow ITOM engineering, Discovery & MID Server management, Cloud engineering (AWS/Azure/GCP), ServiceNow JavaScript scripting, Service Mapping methodologies, IRE (Identification & Reconciliation), Integration Hub & REST APIs, Data quality enforcement
Preferred skills
None stated
Technologies
ServiceNow, AWS, Azure, GCP, JavaScript, Integration Hub, REST, OAuth
Responsibilities
Design and operate ServiceNow ITOM capabilities; Build and maintain discovery architecture; Improve configuration data trust via reconciliation; Create and optimize service maps; Integrate cloud platforms into ServiceNow; Develop automation and integrations.
Seniority
Senior, hands-on IC
